Like other major enterprises in the United States in recent years, the real estate industry has evolved into a customer-oriented service business. Landlords that provide new services to their tenants only after such services have become " usual and customary" are at risk of losing their competitive edge in attracting and retaining top-quality tenants. But the laws under which REITs have operated have prohibited them from providing these services to their tenants, thus placing them at a competitive disadvantage...