Associated Estates Realty Corporation announced that Lou Fatica has assumed the responsibilities of chief financial officer.
In February, Bryce Blair added the title of chief executive officer to his portfolio as president at AvalonBay Communities. Richard L. Michaux will serve as executive chairman.
John Nunn, executive vice president, property management for BRE Properties was appointed to the National Multi Housing Council board of directors. Also, BRE promoted Lauren Donovan-Dizon to vice president, information technology.
Community Development Trust named John J. Divers as its new chief operating officer, in addition to his previous title of chief financial officer.
Crescent Real Estate Equities named Jane Mody executive vice president of capital markets, and announced David Dean's promotion to executive vice president, law and administration.
Cousins Properties announced the promotions of Tom G. Charlesworth to executive vice president and chief investment officer and Kelly H. Barrett to senior vice president and chief financial officer.
Equity Office Properties Trust has promoted Mark Geisreiter to senior vice president of the company's newly created San Francisco Region. Equity also promoted Pat Callahan to senior vice president of the newly established Seattle Region.
Donald C. Wood has been named president and chief operating officer of Federal Realty Investment Trust.
FelCor Lodging Trust announced Linda Ghaffari as vice president of asset management.
Gary Weiss. has been named senior vice president and national director of integrated industrial solutions of First Industrial Realty Trust Inc.
Home Properties announced the hiring of Edward J. Pettinella to the position of executive vice president.
SL Green Realty Corp. announced Michael Reid has joined the senior management team as chief operating officer and Marc Holliday was promoted to president.
United Dominion Realty Trust announced the hiring of Tom Toomey to the position of president and chief executive officer.
What a Deal
Boykin Lodging Company's exchange of properties last September with Hilton Hotels Corporation was voted "Deal of the Year under $30 million" in January at the UCLA Extension's 16th Annual Hotel Industry Investment Conference.
In the transaction, Boykin transferred its Cleveland Marriott East in Beachwood, OH, in exchange for a double dose of Doubletree hotels: one in San Antonio, TX, and the other, an all-suite hotel, in Southfield, MI.
"Both Boykin Lodging and Hilton recognized that each of these properties could realize more earnings potential if the other company owned it," said Robert W. Boykin, chairman and chief executive officer of Boykin.
Customer Service Guaranteed
United Dominion Realty Trust's policy of guaranteeing customer service garnered the "2000 National Multifamily Customer Service Award for Excellence." The award was presented in February by CEL & Associates, Inc., the nation's largest independent surveyor of the real estate industry, for the category of real estate companies managing 100 or more communities.
This is the second consecutive year United was honored for its service program that guarantees a response to a resident's service request within 48 hours. If the request is not resolved to the resident's satisfaction, the resident may live rent-free until the request is resolved.
"Resident satisfaction is the basis for successful apartment operations," said John Schneider, president and chief operating officer of United Dominion.
